A customer is interested in a specific product, but is unhappy with the price. They insist they saw it in another store for less. Which statement is MOST like how you would respond? Admit the price is high, but point out that the store has a great return policy and provides excellent customer service. Offer to check with your supervisor to see if anything can be done. Ask your supervisor how to handle the situation. Explain that the product is very popular, and that you are unfortunately unable to adjust the price. Try to learn why the customer likes the product, and suggest a similar but less expensive alternative. Admit the price is high, but point out that the store has a great return policy and provides excellent customer service.
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